Order No.     Amount     Order Date     Order Status     Tracking No.     Ship From     Action

 You can track the status of your order online at Patchee. Enter your order number / contact number / tracking ID to check the status of your most recent order and your order history. Click on the order number for the shipment that you would like to track and a detailed order information page will be displayed. Click on order number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 7 – 10 business days from the time your order has been placed. 

ORDER STATUSES:

Cancelled

Your Order has been cancelled due to some reason. 

Order Placed

Your order is placed successfully and our Customer Service will do the confirmation within 24 hours of order placement.

Order Confirmed

Your order is now confirmed and our warehouse is preparing your order for shipping 

Order Shipped

Your order has been assigned and handed over to courier for delivery 

Order Delivered

Your order has been delivered to the mentioned shipping address 

Products Reviewed

You have rated our products according to your experience 

Refunded / Returned

Your order has been returned to Patchee / You have got the refund against your returned order 

HOW TO REGISTER COMPLAINT:

1. Enter your Order number / Contact no / Tracking No. of delivered parcel in “Order Tracking”
2. Select the order you want to complaint against by clicking “complaint button”
3. Select the complaint type (Damaged Product, Incomplete Order, need to exchange, want to return)
4. Select the relevant products against which you want to submit complaint
5. Select Reason of relevant complaint type from drop down box
6. Enter the complaint notes in the text box
7. Upload the attachment of relevant evidence against which complaint has to be submitted (Invoice, Product image, box image etc.)
8. Click on submit complaint in order to receive your Complaint no. for further tracking
9. Once submitted our agent will contact you in 24 working hours to verify your complaint for further process